My Policies
Deposits, Lateness & Cancellations:
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- Before I can accept your booking; you will be required to pay a £10 deposit per treatment; if the treatment is under £10, the treatment cost must be paid in full and acts as the deposit until treatment is completed. To do this, please message me on 07533007066 with your booking details; if you cancel 24 hours or less before your appointment time, the deposit will be non-refundable. For treatments under £10, the treatment price will be paid in full and act as the deposit.
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- You will have 24 hours from requesting the appointment time to pay the deposit; if the deposit isn't paid within 24 hours of requesting the appointment time, the time slot will then become available for someone else to request.
- If you are more than 15 minutes late, I may have to cancel your appointment; this will only happen if I don't have time to carry out your treatment in your allocated time slot, this may be due to having another client after your appointment. If I have to cancel for this reason, the deposit will be non-refundable. If I do carry out your treatment, I may be limited on what I can do in the remaining time.
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Mobile Treatments:
- In order to book a mobile treatment, you will need to contact me on 07533007066, this will allow me to allocate the right amount of time for travel, setting up and the treatment.
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- For mobile treatments, I will require a £10 deposit to be paid before I can accept your booking; this will then be taken off your final bill once the treatment is completed. If you cancel 24 hours or less before your appointment, the deposit will be non-refundable. For treatments under £10, the treatment price will be paid in full and act as the deposit.
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Nail treatments:
- (Excluding infill treatments) If you have anything on your nails; please can you tell me when booking in, this will allow me to book the right amount of time to remove them before applying the new nail treatment; or you can book a removal when requesting a nail treatment. If you turn up with product on your nails and I've not been notified, I may not have time to do your treatment, you will then lose your deposit due to having to cancel the treatment.
If I do have the time to carry out the treatment, an £8 removal fee will be added to the total cost of treatments. If I do carry out your treatment, I may be limited on what I can do in the remaining time (eg. Nail art, length of nails, etc).
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- If you're booked in for a removal and you turn up with nothing on your nails, you will still be charged the £8 removal fee. This comes under my deposit policy, as I've not been notified more than 24 hours before your treatment that you no longer need the removal.
- If you're booked in for an infill and you turn up with no nails on, you will be charged for a full set, I will also be limited on what I can do in the appointment time (eg. Nail art, length of nails, etc), this is due to a full set taking longer than an infill.
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Lamination/ Lifting & Tinting:
- Patch test is required for first tinting & lifting/lamination treatment with me, this must be done a minimum of 24 hours before the treatment. This is still required if you've had a lifting/tinting treatment with someone else.
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- Please come with no makeup around your eyes and/or eyebrows, this will save me time having to remove the makeup, this is due to product and/or makeup residue affecting the treatment results; if you come makeup free you'll get better results.
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Waxing treatments:
- It is recommended to exfoliate the area that will be waxed; this is recommended between 12-24 hours before waxing, this will give you the best results and help reduce ingrown hairs.
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Payment:
- I accept bank transfer, card and cash, cash must be the correct amount as I rarely have change on me.
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Other Policies:
- My salon is a child free salon, I ask that you don't bring your children to your appointment.; this is due to the risk of your child hurting themselves or damaging my stock.
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